Terms of Service

Last updated September 16, 2026

These terms are a contract between you and Merchy LLC, a South Carolina limited liability company (“Dibsy,” “we,” “us”). They govern dibsy.bio, app.dibsy.bio, the Dibsy mobile app, every storefront hosted on dibsy.bio, and the Dibsy assistant (together, the “Service”). By creating an account, claiming a store, placing an order, or using the Service you agree to these terms and to our Privacy Policy, Returns & Refunds Policy, and Intellectual Property & DMCA Policy, which are part of these terms. Section 15 contains an arbitration agreement and class action waiver that affect how disputes are resolved. Please read it.

1. What Dibsy is

Dibsy lets people with an audience (“Creators”) open and run a merchandise store by talking to an AI assistant (the “Dibsy assistant”). Products are printed and shipped on demand by third-party print and logistics partners (“Print Partners”). People who buy from a Creator’s store are “Buyers.” Each store is operated by its Creator: when you buy from a Dibsy storefront, the Creator is the seller of the product and Dibsy provides the platform, payment processing, and fulfillment coordination. Dibsy is not a party to the sale between a Creator and a Buyer except as described in these terms.

2. Eligibility and accounts

• Creators must be at least 18 (or the age of majority where they live, if higher) and able to enter a binding contract, because selling requires a payout account with our payment processor. If you use Dibsy on behalf of a business, you confirm you have authority to bind it.
• Buyers must be at least the age of majority where they live, or have a parent or guardian place the order. Dibsy is not directed to children under 13.
• Keep your login credentials private and tell us right away at hello@dibsy.bio if you suspect unauthorized use. You are responsible for everything done through your account, including actions you direct the Dibsy assistant to take. One person or business per account; don’t create accounts by automated means or to evade a suspension.
• You may invite team members to help run your store. They act under your account and you are responsible for what they do.
• Our Service is provided from the United States. You may not use it if you are in a country subject to comprehensive U.S. sanctions or on any U.S. government list of prohibited or restricted parties, and you will comply with export control and sanctions laws.

3. The Service, the assistant, and early access

• Dibsy is in early access. We may add, change, or remove features, impose or change usage limits (for example the number of designs generated or messages sent per day), and offer beta features that may be changed or withdrawn at any time without liability. Usage limits are operational controls, not fixed entitlements.
• The Dibsy assistant acts on your instructions. When you ask it to create a design, publish a product, change a price or theme, or prepare an order, the resulting actions are yours, as if you had done them in the app. The assistant can make mistakes, misunderstand you, or produce results that are inaccurate, incomplete, or unsuitable. You are responsible for reviewing what it does before relying on it.
• Some things are never automated. Confirming you hold the rights to a design, activating a product for sale, approving an order for production, issuing a refund, and taking your store live are steps only you (or your team) can take in the app. The assistant prepares; you approve. These approval steps are part of this contract, not just the interface.

4. Your store and handle

• Your store lives at dibsy.bio/<handle>. Choose a handle you intend to use. You may not register a handle that is someone else’s name, brand, or trademark, that impersonates a person or organization, that is offensive, or that you intend to hold, hoard, sell, or trade. We may reclaim a handle that infringes rights or violates these terms, and we may reclaim or reassign a handle if your account has had no sign-in and no orders for six months. We do not guarantee that any handle will remain available to you.
• Your store must represent you truthfully: your name, brand, and products, with accurate descriptions, titles, and images. Don’t claim affiliations, endorsements, awards, or charitable purposes you don’t have. If you say a portion of sales goes to a charity, you must have that charity’s permission and honor the commitment.

5. Your content and designs

• You own your content. Everything you upload or create with Dibsy — art, photos, text, your store’s look, your conversations (“Content”) — remains yours. You give Dibsy a worldwide, non-exclusive, royalty-free license (with the right to sublicense to our Print Partners and service providers) to host, store, copy, reformat, resize, transmit, display, print, and distribute your Content as needed to operate the Service: to run your store, generate and screen designs, produce and ship products, and keep records. This license ends when you delete the Content or close your account, except for copies needed to complete orders already placed, to keep required records, or to defend claims.
• Marketing use is opt-in. We will not feature your store, designs, name, or likeness in Dibsy’s own marketing without your permission.
• Rights warranties. For every design you sell you confirm that: you own it or hold all rights and permissions needed to reproduce it on products and sell them worldwide; it does not infringe any copyright, trademark, trade dress, patent, moral right, or right of privacy or publicity; any text, phrases, or slogans in it are yours to use; anyone depicted in it has consented; and your product titles, descriptions, and tags are accurate. You confirm this each time you activate a product, and we record that confirmation. If you are unsure you have the rights, don’t sell it. We may ask for evidence of your rights before or after publishing and may remove products until you provide it.
• Your own likeness is always yours to use.

6. AI-generated designs

• Designs generated by the Dibsy assistant are created at your direction from your prompts, your brand, and content you provide. As between you and Dibsy, you own the designs generated for you, and you may use them on and off Dibsy.
• AI output may not be unique: other people may receive similar output from similar prompts, and your ownership does not extend to their output. We make no promise that generated designs are protectable by copyright or any other intellectual property right, or that they do not resemble existing works or marks. You must review each design before selling it, including for similarity to existing brands, logos, characters, and artworks.
• Screening is a safety net, not permission. We automatically screen prompts, uploads, and generated designs for unsafe content and for likely third-party intellectual property, and we refuse or hold designs that fail. Passing our screening does not mean a design is cleared, licensed, or non-infringing, and it does not shift responsibility for the design to Dibsy.
• You may not use generation to reproduce a specific person’s likeness without their consent, to imitate a protected brand, character, or artist’s work, to create sexual content, to deceive, or to strip provenance information from output. Where a marketplace or law requires it, you are responsible for disclosing that a design was made with AI.
• We never use your content to train AI models. Your designs, images, conversations, and store data are not used by Dibsy to create, train, or improve AI models, and our contracts with AI providers prohibit them from doing so.

7. Prohibited content and conduct

The following may not be sold, uploaded, generated, or displayed on Dibsy. Our screening refuses much of it before generation and again before publishing; the rest we remove when we find it or when it is reported. Violations can lead to removal, withheld payouts, and account termination.

Other people’s rights

• Counterfeits and replicas, including items framed as “dupes,” “inspired by,” or “in the style of” a protected brand or product.
• Third-party trademarks, logos, slogans, characters, mascots, franchise artwork, and distinctive trade dress you don’t have rights to — including team colors and designs that target a brand’s or franchise’s fans.
• Sports league, team, event, and college marks (for example major professional leagues, collegiate athletics, and international competitions) without a license.
• The name, image, voice, signature, or likeness of any real person — including celebrities and public figures — without their permission, and deepfakes or manipulated images of real people.
• Photographs, artworks, patterns, fonts, or other works you have not licensed, including scans or bundles of someone else’s work.
• Another person’s private information (addresses, phone numbers, financial details, private images) and content that invades privacy.

Safety

• Sexual exploitation of minors in any form, sexualized depictions of minors, and adult content or profanity on products sized or marketed for children.
• Pornography and sexually explicit content, and non-consensual intimate imagery.
• Hate: content that attacks, dehumanizes, or promotes discrimination against people based on race, ethnicity, national origin, religion, caste, sex, gender identity, sexual orientation, disability, serious illness, immigration status, veteran status, or age; hate symbols and the glorification of hate groups or their leaders.
• Terrorist and violent extremist organizations, their symbols, and content that praises or supports them.
• Incitement to violence, threats, graphic violence or gore, and content that glorifies human tragedies, atrocities, or disasters or their perpetrators.
• Content that promotes or instructs self-harm, suicide, or eating disorders.
• Harassment, bullying, defamation, and targeted personal attacks.
• Harmful misinformation, including false medical, health, or safety claims, and content that interferes with elections or civic participation.
• Content that promotes illegal activity or illegal goods and services.

Regulated and unsupported products

• Products that make medical, health, or therapeutic claims, or that are represented as medical devices.
• Anything other than the print-on-demand products Dibsy offers: no weapons or weapon parts, drugs or drug paraphernalia, alcohol or tobacco products, cannabis or CBD, hazardous materials, recalled items, animal products, currency or gift cards, raffles or sweepstakes, services, or digital goods.
• Content that is illegal in a country you ship to (for example symbols banned there).

Conduct

• Fraud, deception, or fake social proof; impersonating Dibsy or anyone else; phishing; soliciting or manipulating reviews.
• Spam and unsolicited marketing; harvesting contact details; using Dibsy to send communications people didn’t agree to receive.
• Circumventing platform fees, usage limits, screening, or safety features; scraping, crawling, or automating the Service without permission; reverse engineering it; introducing malicious code; interfering with other users’ stores.
• Excessive chargebacks, self-purchases to manipulate metrics, or any activity that exposes Dibsy, Print Partners, or Buyers to financial or legal risk.

Mature themes that are not sexual, graphic, or hateful (for example dark humor, horror artwork, or tasteful figurative art) are allowed. When in doubt, ask us before publishing.

8. Selling, fees, and payouts

• You are the seller. You set your retail prices and are responsible for your product listings, the accuracy of your store, and your relationship with your Buyers, including answering their questions. Dibsy sets a minimum price for each product (a “margin floor”) so that nothing sells below its production and platform cost; we may raise a price to the floor when a product is published.
• Fees. Dibsy charges a platform fee on each sale, shown in the app before you go live, and our payment processor charges processing fees. Paid subscription plans are billed in advance, renew automatically until canceled, and are non-refundable except where the law requires. We will give at least 30 days’ notice before increasing fees or plan prices.
• Payouts run through Stripe. To be paid you must open a Stripe connected account and complete its identity and tax verification; until you do, earnings are held. By doing so you also agree to the Stripe Connected Account Agreement and Stripe Services Agreement. Dibsy is not responsible for Stripe’s performance. Your earnings on an order are the retail price minus production, shipping charged to the Buyer, processing, platform fees, and any refunds, chargebacks, or taxes we must collect. Payouts follow Stripe’s schedule for your account.
• Holds, reserves, and offsets. We may delay or withhold payouts, hold a reserve, or offset amounts against future earnings where an order is refunded or charged back, where we suspect fraud, chargeback abuse, or a violation of these terms, where a rights holder has made a credible infringement claim about a product (the proceeds of that product may be withheld and, where the claim is upheld, paid to the rights holder or refunded to Buyers), or where the law requires. We may freeze or retain funds in your account to satisfy your indemnity obligations in section 13. Amounts owed to Dibsy may be deducted from any payout.
• Taxes. You are responsible for income and other taxes on your earnings and for providing accurate tax information to Stripe. Where Dibsy is treated as a marketplace facilitator or is otherwise required to collect sales tax, VAT, or similar taxes on Buyers’ orders, we (through Stripe) will collect and remit them; otherwise sales taxes on your products are your responsibility. Buyers may owe import duties on international orders.

9. Orders and fulfillment

• Orders are produced only after you approve them in the app. Once an order enters production it usually cannot be changed or canceled.
• Print Partners produce items to their own quality standards and production times. Production and delivery estimates shown in the app and at checkout are estimates, not guarantees. Colors and details may vary slightly from on-screen mockups and between production runs. If a blank product or color becomes unavailable, we or our Print Partner may substitute a comparable item or cancel and refund the order.
• We and our Print Partners may refuse, cancel, or hold any order — for example where the design violates section 7, the print file is too low-resolution to print well, the shipping address is invalid, or fraud is suspected.
• Sample orders you place for yourself are charged at cost and are not counted as sales.

10. Connected accounts and data you bring

If you connect Instagram or give us a website, you authorize Dibsy to read your own posts, profile, and site to understand your brand and suggest designs and store settings. You confirm the accounts and sites you connect are yours (or you are authorized to use them) and that you hold the rights to use their content in designs. You can disconnect at any time in the app. Your use of Instagram remains subject to Meta’s terms, and your use of Google sign-in to Google’s.

11. For Buyers

• Your purchase is from the Creator whose store you are on. Dibsy processes the payment through Stripe, coordinates production and shipping through Print Partners, and provides support. Prices, shipping charges, and applicable taxes are shown before you pay; import duties and customs fees on international orders are your responsibility.
• Items are made to order. Production and delivery times shown at checkout are estimates. Misprinted, damaged, defective, or lost items are replaced or refunded under our Returns & Refunds Policy; because each item is custom-made, we can’t accept returns for change of mind or sizing. Nothing in these terms limits statutory consumer rights that cannot be waived where you live.
• Please contact us (by replying to your order email or at hello@dibsy.bio) before disputing a charge with your bank; we resolve problems faster and directly.
• Product designs belong to their Creators. You may not reproduce them, and buying a product gives you no rights in the design.

12. Intellectual property

• The Service — its software, design, brand, characters, and the Dibsy name and logo — is owned by Dibsy and its licensors and protected by intellectual property law. You may not copy, modify, resell, or create derivative works from it, or use our brand without permission. Feedback you give us may be used without obligation to you.
• We respond to copyright, trademark, and publicity-rights complaints under our IP & DMCA Policy. Our designated agent is Copyright Agent, Merchy LLC (Dibsy), 6650 Rivers Ave, STE 100, Charleston, SC 29406, ip@dibsy.bio. On a complete notice we promptly remove or disable the material and notify the Creator, who may file a counter-notice. We may share a Creator’s name and contact details with the rights holder as the law allows.
• Repeat infringers lose their accounts and stores, across any linked accounts, and may not re-register. We may also remove content or suspend an account after a single notice, or based on our own screening, where we think it appropriate.

13. Indemnification

If you are a Creator, you will defend, indemnify, and hold harmless Dibsy, its affiliates, officers, employees, contractors, and Print Partners from any claim, demand, loss, liability, damages, penalties, and expenses (including reasonable attorneys’ fees) arising from or related to: your Content and designs, including designs generated at your direction; the products you sell and your Buyers’ orders; any claim that your Content or products infringe or violate someone’s intellectual property, publicity, privacy, or other rights; your breach of these terms or the law; taxes on your sales; and your dealings with Buyers, team members, or other third parties. We may take over the defense of any claim at our expense, in which case you will cooperate with us, and we may withhold funds under section 8 to cover these obligations.

14. Disclaimers and limitation of liability

THE SERVICE, THE DIBSY ASSISTANT, AND ALL GENERATED OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT GENERATED DESIGNS ARE UNIQUE, NON-INFRINGING, OR PROTECTABLE, THAT SCREENING WILL CATCH EVERY PROBLEM, THAT ANY STORE WILL MAKE SALES, OR THAT PRINT PARTNERS WILL MEET ANY PARTICULAR STANDARD OR SCHEDULE. THE PRODUCT WARRANTY FOR BUYERS IS SET OUT IN THE RETURNS & REFUNDS POLICY.

TO THE FULLEST EXTENT PERMITTED BY LAW, DIBSY AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND PRINT PARTNERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE PLATFORM FEES AND SUBSCRIPTION FEES YOU PAID DIBSY IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE (OR, FOR BUYERS, THE AMOUNT YOU PAID FOR THE ORDER IN QUESTION) AND (B) US $100. Some jurisdictions do not allow certain exclusions or limits, so some of the above may not apply to you; in that case our liability is limited to the extent the law permits. Nothing in these terms excludes liability for fraud, gross negligence, willful misconduct, or death or personal injury caused by negligence.

Release. Disputes between Creators and Buyers, or between Creators and their team members, are between those parties; you release Dibsy from claims arising from them, except where Dibsy caused the harm.

15. Dispute resolution, arbitration, and class action waiver

• Talk to us first. Before starting any formal proceeding, email legal@dibsy.bio with a description of the dispute and we will try to resolve it informally within 30 days. We will do the same before bringing a claim against you.
• Arbitration. If we can’t resolve it, you and Dibsy agree that any dispute arising from these terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules (or Commercial Rules for business Creators), rather than in court, except that either party may bring an individual claim in small-claims court, and either party may seek an injunction in court to protect intellectual property or prevent unauthorized use of the Service. The Federal Arbitration Act governs this section. Hearings take place in your county of residence or by video. Dibsy will pay the arbitration filing and arbitrator fees for claims under US $10,000 unless the arbitrator finds the claim frivolous. If 25 or more similar claims are filed with the help of the same counsel, they will be resolved in batches under the AAA’s mass arbitration procedures.
• Class action and jury waiver. Disputes are resolved only on an individual basis. You and Dibsy waive any right to a jury trial and to participate in a class, collective, or representative action.
• Opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these terms by emailing legal@dibsy.bio with your name and account email and a statement that you opt out. Opting out does not affect any other part of these terms.
• Small claims. Either of us may bring an individual claim in small claims court in your county of residence (or Richland County, South Carolina) instead of arbitration, as long as it stays in small claims court and is not brought on a class or representative basis.
• Governing law and venue. These terms are governed by the laws of the State of South Carolina and the United States, without regard to conflict-of-law rules. Any claim not subject to arbitration will be brought in the state or federal courts located in Richland County, South Carolina, and you consent to their jurisdiction. If you are a consumer in the EEA, UK, or another jurisdiction that guarantees you the courts and law of your home country, this section does not take those rights away, and the arbitration agreement does not apply to you.
• Any claim must be brought within one year after it arises, where the law allows.

16. Suspension and termination

• By you. You can close your account at any time by emailing hello@dibsy.bio from your account email. Orders already in production will be completed, earned payouts will be paid on the normal schedule after any holds clear, and your storefront will be taken offline.
• By us. We may suspend or terminate your account or store, remove content, or restrict features if you breach these terms, create legal or financial risk for Dibsy or others, or if required by law or by a Print Partner or payment processor. We will try to notify you first, but we may act immediately for serious violations (including intellectual property infringement, safety violations, and fraud). We may also discontinue the Service or your account for any other reason with at least 30 days’ notice, in which case prepaid subscription fees for the unused period are refunded.
• Sections that by their nature should survive (including 5, 6, 12, 13, 14, 15, and 17) survive termination. We may keep records as described in the Privacy Policy.

17. General

• Changes to these terms. We may update these terms. For material changes we will give Creators at least 14 days’ notice in the app or by email (30 days for fee changes) before they take effect; changes required by law or for new features may take effect sooner. Continuing to use the Service after the effective date means you accept the new terms. If you don’t, close your account before then.
• Electronic communications. You agree to receive notices, including legal notices, by email and in the app.
• Third-party services. Stripe, Google, Meta, and our Print Partners are independent services with their own terms; we are not responsible for them.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including Print Partner or carrier disruptions, outages of third-party services, strikes, natural disasters, or government action.
• Assignment. You may not assign these terms; we may assign them to an affiliate or successor.
• Entire agreement, severability, waiver. These terms (with the policies they incorporate) are the entire agreement between you and Dibsy about the Service. If any provision is unenforceable it will be modified to the minimum extent necessary and the rest remains in effect. Our failure to enforce a provision is not a waiver.
• Contact. Merchy LLC, 6650 Rivers Ave, STE 100, Charleston, SC 29406. legal@dibsy.bio for legal notices, ip@dibsy.bio for intellectual property complaints, hello@dibsy.bio for everything else.